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Welcome to the STEGA® Terms and Conditions. This page clearly outlines the most important agreements that apply when you order from us. We keep everything as transparent as possible, so you know exactly what to expect. Please take a moment to read through this information; together we can ensure a pleasant, safe, and reliable shopping experience.
Do you have a complaint?
It's always possible that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@ste-ga.nl. If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur via:
In these general terms and conditions the following terms are understood to mean:
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before concluding the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the general terms and conditions can be viewed and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions can be made available electronically in such a way that it can be easily stored by the consumer on a durable data carrier.
If, in addition to these general terms and conditions, specific product or service conditions apply, the consumer may, in the event of conflicting conditions, invoke the provision that is most favourable to him.
If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced by a provision that approximates the purport of the original as closely as possible.
Unforeseen situations and ambiguities regarding the interpretation of provisions will be assessed 'in the spirit' of these terms and conditions.
If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer. The offer is non-binding; the entrepreneur may modify and/or adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. Images are a true representation. Obvious errors or mistakes are not binding on the entrepreneur.
Each offer contains information that clearly indicates to the consumer the rights and obligations associated with acceptance, including: price (excluding any customs clearance fees/import taxes), shipping costs, method of conclusion, right of withdrawal, payment/delivery/execution, validity of the offer, archiving and access to the agreement, checking/correcting data, codes of conduct, and minimum duration for long-term agreements. (Optional: available sizes, colors, material type.)
The agreement is concluded upon acceptance of the offer by the consumer and compliance with the stipulated conditions. In the case of electronic acceptance, the entrepreneur will immediately confirm receipt. As long as receipt has not been confirmed, the consumer may cancel the agreement.
The entrepreneur takes appropriate technical and organizational measures for secure data transfer and a secure web environment. The entrepreneur may, within legal frameworks, assess creditworthiness and, for valid reasons, refuse an order or impose additional conditions.
After the agreement has been concluded, the entrepreneur will provide, on a durable medium, information such as: a visiting address for complaints, information about the right of withdrawal or exclusion, warranty/service information, the information referred to in Article 4, and conditions for termination of long-term agreements. For long-term agreements, this applies at least to the first delivery. The agreement is concluded subject to the condition precedent of sufficient product availability.
The consumer can cancel the agreement without giving reasons within 14 days of receipt. During the cooling-off period, the consumer must handle the product and packaging with care; unpacking/using it is only permitted to the extent necessary to determine the nature, characteristics, and functioning of the product.
You must notify us of your cancellation within 14 days of receipt (e.g., via a sample form, email, or unambiguous statement). After notifying us, return the product within 14 days, following the reasonable and clear instructions. You must demonstrate timely return with, for example, proof of shipment. If the cancellation is not reported or returned within the deadlines, the purchase is final.
Exclusion is possible if this is clearly stated in the offer and communicated in good time before the conclusion of the agreement.
Products: according to consumer specifications; clearly personal in nature; by nature non-returnable; rapidly perishable/aging; price dependent on market fluctuations; individual newspapers/magazines; sealed audio/video recordings and software after breaking the seal; sealed hygiene products after breaking the seal.
Services: accommodation/transport/restaurant/leisure on a specific date/period; performance commenced with express consent before the end of the cooling-off period; betting and lotteries.
Prices will not be increased during the stated validity period, except for VAT changes. Products/services subject to market fluctuations may have variable prices; this will be stated in the offer. Price increases within 3 months: only due to legal provisions; after 3 months: permitted if the consumer can cancel as of the effective date.
The place of delivery for VAT purposes may require the carrier to collect customs clearance fees and import duties from the consumer. All prices are subject to printing and typographical errors; in the event of errors, the entrepreneur is not obligated to deliver at the incorrect price.
Products/services comply with the agreement, the specifications described, reasonable requirements of soundness/usability, and applicable laws and regulations on the date of conclusion. Any additional warranty from the entrepreneur/manufacturer/importer does not affect your statutory rights.
Defects or incorrect deliveries must be reported in writing within 30 days of delivery; preferably returned in their original packaging and in new condition. The warranty does not apply to repairs or modifications carried out by your own or third parties, under abnormal conditions or careless use, or if the defect arises (partly) from government regulations regarding materials.
The entrepreneur handles orders with care. Delivery will take place at the address provided by the consumer. Accepted orders will be fulfilled expeditiously, within 30 days at the latest, unless otherwise agreed. In the event of a delay or impossibility, please notify the consumer within 30 days; the consumer can cancel the order free of charge. Refunds will then be made as soon as possible and within the statutory timeframes.
If delivery proves impossible, the entrepreneur will endeavor to provide a replacement item; the right of withdrawal remains in effect, and any return costs for the replacement are the entrepreneur's responsibility. The risk of damage/loss remains with the entrepreneur until delivery to the consumer or a designated third party.
Indefinite contract: can be canceled at any time with a maximum of one month's notice according to the agreed-upon terms. Fixed-term contract: can be canceled at the end of the term with a maximum of one month's notice. Termination can be done in at least the same way as when the contract was entered into, with the same notice period the entrepreneur uses for themselves.
For duration > 1 year: consumer can cancel at any time after one year with a maximum notice period of one month, unless reasonableness and fairness oppose this.
Unless otherwise agreed, the consumer pays using the payment methods offered during the ordering process. Any inaccuracies in payment information must be reported immediately. In the event of late payment, the entrepreneur may, within legal limits, charge reasonable (extra)judicial costs.
Complaints about the performance of the agreement must be submitted to the entrepreneur within 7 days of discovery, fully and clearly described. Complaints will be answered within 30 days; if the complaint is expected to take longer, a confirmation of receipt with a timeframe will be provided.
Mediation: In case of complaints, the consumer should first contact the retailer. If the online store is affiliated with WebwinkelKeur and they cannot reach an agreement, the consumer can contact WebwinkelKeur for free mediation . Check membership status on the member page . If no solution is reached, the complaint can be submitted to the independent dispute committee appointed by WebwinkelKeur. The decision is binding; both parties agree to it. The consumer is liable for the costs of handling the complaint by the committee.
Filing a complaint does not suspend the entrepreneur's obligations, unless otherwise agreed in writing. In the event of a valid complaint, the entrepreneur will replace or repair the product free of charge, or offer a suitable solution.
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer lives abroad.
