You can reach us via WhatsApp , send an email to info@ste-ga.nl or use the contact form below.

You can pay afterwards with the payment option of Klarna . The maximum order amount is limited and depends on your order history with Klarna .

At STEGA we offer various payment methods, so you can always pay in the way you like best. Our current payment options are:

Klarna , iDeal , Bancontact ,Google Pay , Apple Pay , PayPal , Visa , Mastercard/Maestro , American Express & UnionPay .

In your email inbox you will find the track and trace code linked to your order. Simply enter this code together with your postcode on our tracking page and see when your STEGA order will be delivered.

If you have a defect, we are happy to help you. Please contact our customer service to report the problem. Make sure you have your order number at hand and, if possible, photos or a description of the defect. Our employees will assess the situation and inform you about the next steps, such as repair, replacement or return according to the warranty conditions. We will make sure that you get a solution as soon as possible!

All items you buy from us are covered by a warranty. For (robot) vacuum cleaners, a manufacturer's warranty of 2 years usually applies to the device itself. In addition, there is a separate warranty period for the various components: the batteries have a warranty of 1 year, while the brushes have a shorter warranty, usually 3 months. However, the exact warranty period for brushes can vary depending on the type of brush. With this warranty, we ensure that your products continue to function optimally during the agreed period.

You can return an item up to 45 days after purchase. You must register the item for return within 30 days of purchase. You then have 15 days to actually send the item back to us.

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If the return meets all conditions, the full order amount will be refunded as soon as possible, at the latest within 7 days after receipt of the return shipment.

our products are certified according to the applicable quality and safety requirements. Depending on the product type, they meet the relevant European and international certifications and standards, such as CE marking for electronic devices. This guarantees that our products are safe to use and meet the highest quality standards. If you want specific information about the certifications of a certain product, please let us know!